|WIN Family Health prides itself in offering great customer service to our clients and our service partners. Our priority is to meet the needs of all those we work with and establish thriving relationships with agencies that share our mission. When we get great news from a partner, we can’t help but shout it out from the mountains. Thank you to Beacon Health by helping us in our goal to create a healthier community! Below is a quick message from one of our partners:
"I called Beacon Health today and spoke with Darlene, customer service representative. Darlene reported that she checks in with providers and consumers from time to time about the services they receive. WIN is constantly getting great reviews and service success stories. She also stated its not often she gets great reports from providers and consumers but to consistently here great things about WIN is impressive. In addition she gives WIN referral’s often and today she gave 3! This is to acknowledge that WIN staff are doing a great job and CSW are doing great work in the community. Way to go team you all are the best!" - T. Wheeler (Counseling Support Monitor)
Our WIN Family Health team members are committed to those we serve and helping them through some of the toughest times in their lives. We are blessed to have individuals like Malika Brown as a part of our family, who is there to support at exactly the right time. She works to connect with the clients and ensure that they know they are cared for and supported. Here are just a few of the amazing things Malika has undergone through her time with WIN:
“We had platinum service at the PRP Baltimore office today. It’s always a very intense day when we have platinum service. It is especially intense for those who are there to help clients get through the intake process. We left work today overstimulated and a little bit tired from trying to get to get our workloads under control in time for servant leader tomorrow.
When Malika left she saw two gentlemen passed out on the bus stop near Giant. Like she does, she sprung into action. She called in the troops. Anita, Tina and Sarah were there in a flash and I circled back around to join them. When I got there Malika had already administered Narcam and one of the gentleman slowly became alert. The other was trying to come back around and the paramedics continued to work on him. Even though the scene was scary and some people were in tears, I was so proud to see our team in purple uniform handling business and serving the community.
Malika saved their lives! She did not hesitate to use her training, her knowledge and her team. She is such a blessing in a crisis! I thank God for her and I am so blessed to watch her help people every single day!!! Today I watched her save lives!”
“ During our Platinum Services at Connexions, Malika was seen walking down the hall with a highschool student who was very upset and confessed doing hard to herself. Malika successfully de-escalated the issue and talked to her about how she and our entire team could support her.”
We are so proud to have you as a part of our team, Malika!